Questions about buying makeup online
How do I know which shade to choose?
Fitcover to the rescue!
We know that you fitness-addicts always want to put your best face forward whether it's in the gym or hanging with friends. We understand you are on-the-go with busy schedules and want to make sure we give you the support you need to always look on point and get the perfect shade for you.
We’ve got LOTS of ways to help you choose the right shade.
Head on over to our Active Mineral Powder Foundation page and take the WHAT’S MY SHADE? Quiz.
If you’re not 100% sure you got the right match you can order a pack of Active Mineral Powder Foundation - Samples. In every pack there are three adjacent shades for you to try at home on your skin to get a flawlessly perfect match before you commit to a full-sized jar.
Still not sure we’ve got the right shade for you? We have added a widget 'What's my shade?' on our product page. We'll match the foundation you are currently using to find your match in our Fitcover foundation products. And to ensure a perfect match, we recommend that you order the Active Mineral Powder Foundation - Samples that contain your preferred shade, a shade lighter and a shade darker so that you can test it at home.
If you need and further clarification, please email us at email@example.com.
I am not confident in applying makeup. Can you help me?
YES, we can!
We have a growing database of makeup tutorials that you can access here.
We also have makeup experts and artists on our in-house team that can answer any questions you have, so please email firstname.lastname@example.org or slide into our DM’s on FB or IG with your queries and we will get back to you asap.
Product Descriptions and Colours
We do our best to describe our products and shades accurately and take high-quality product pictures that require minimal editing. However, the shade you see on-screen will depend on your monitor so we can not guarantee that these shades will look identical when you receive them. We've got further information about each of our products here.
If any of our products are found to be defective, we'll gladly exchange the product. If you believe you have received a faulty item, please fill our Faulty and Damaged Goods report. This form must be submitted within 5 days of receiving your order with photos or videos attached clearly showing the product.
Eligibility for product replacement/store credit for faulty or damaged goods is void if:
- The product has been used.
- Damage is due to fair wear and tear from use.
- The product has been intentionally tampered with.
- No photos or videos with evidence have accompanied your Faulty Or Damaged Goods Report.
- The product was purchased from a third-party stockist
At the request of our investigations team, you may be required to ship the faulty product back to us for further investigation, with the original packaging at your cost.
Exchange and/or store credit for faulty goods are offered in case of manufacturing faults.
Can I return or apply for a refund on a Fitcover product purchased through a stockist?
Our Stockists run their business separate to ours, so any products purchased from Fitcover.com cannot be returned/exchanged at our Stockists, and any items purchased from a Stockist may only be returned/exchanged from where you made your purchase.