Shipping Information

Shipping

Domestic Shipping (Within Australia)

FREE STANDARD DELIVERY ON ORDERS OVER $99 AU

Shipping rates for delivery within Australia (orders under $99 AU):

  • Standard Fully Tracked Delivery: $10.88 AU
  • Express Tracked Delivery: $14.95 AU

     

    IMPORTANT UPDATE:

    As of 4/7/2020: Unfortunately, along with most of the world, AusPost has announced delivery delays due to COVID-19. You can read more here.

    Please expect that ETAs, as stated below, may not be met. For now, we recommend choosing the Standard Delivery service instead of Priority or Express when you place your order.

    Don't let this stop you from ordering your favourite Fitcover products! We appreciate you always. Please stay healthy and safe!

    Estimated Shipping Times
    • SA: Standard: Up to 3 Business Days | Express: 0 - 1 Business Days
    • VIC: Standard: Up to 4 Business Days | Express: 1 - 2 Business Days
    • NSW: Standard: Up to 6 Business Days | Express: 1 - 3 Business Days
    • QLD: Standard: Up to 6 Business Days | Express: 1 - 3 Business Days
    • WA: Standard: Up to 7 Business Days | Express: 1 - 3 Business Days
    • NT: Standard: Up to 13 Business Days | Express: 1 - 5 Business Days

    All above time frames are estimates and excluding processing time and are based on delivery to metro suburbs. For regional suburbs, add 1 - 2 days.

    International Shipping

    IMPORTANT UPDATE:

    As of 4/7/2020: Unfortunately, along with most of the world, AusPost has announced delivery delays due to COVID-19. You can read more here.

    Please expect that ETAs, as stated below, may not be met. For now, we recommend choosing the Standard Delivery service instead of Express when you place your order.

    Don't let this stop you from ordering your favourite Fitcover products! We appreciate you always. Please stay healthy and safe!

     

    FREE STANDARD DELIVERY ON INTERNATIONAL ORDERS OVER $99 AU EXCEPT FOR UK

    We offer worldwide delivery and cater for all countries. For more information about Fitcover shipping times in North America from our US warehouses please go to our USA store. For the rest of the world, please see estimates that follow.

     

    International Shipping Rates (for orders under $99 AU):

    • Standard International Delivery: From $15.99 AUD
    • Express International Delivery: From $69.94 AUD

     

    International Shipping Time Estimates (see AusPost shipping time updates here):

    • Zone 1: New Zealand | 6-12 working days
    • Zone 2: Western Europe, Asia and the Pacific | 15-25 working days
    • Zone 3: Rest of the world | 15-30 working days
    Processing times

    Normally, we process and ship all orders within 2 business days of payment being received although we aim to send out the same day or next business day in many cases. During peak times and sales, this may take a little longer.

    For any queries regarding shipping, please feel to email us at info@fitcover.com for information or clarification.

    Extra shipping info

    Please note that we cannot deliver to Armed Forces addresses.

    Please provide a street address for delivery whenever possible.

    *Freight cost estimates were current when we updated this page and may have changed. However, they do not include customs clearance fees, taxes or duties. If these additional charges are applied when your order reaches your country then these fees are your responsibility. If you’re unsure whether fees will apply, we suggest contacting your local customs office to ask about importing Fitcover goods for personal use.

    **International transit times are estimates calculated in working days. Sometimes there are delays with Customs, Quarantine, varying flight schedules and destination-specific factors that are outside of our control.

    RTS Orders

    If your order is returned to sender for any reason we will contact you to try and resolve the situation so you don’t miss out on becoming a #FitcoverLover like us. If you think your order has been returned then please email us at info@fitcover.com.

    Do you ship worldwide?

    We’d love to send Fitcover to every corner of the globe but from time to time different countries have movement restrictions for legal and/or biosecurity reasons. From our Australian warehouse, we ship with AusPost and you can access the latest information on shipping delays and restrictions here. If for some reason we can’t process or ship your order we will email you so please add us to your trusted senders so we don’t miss each other in your spam filter.

    If you’re sure that AusPost can ship to your country then please see the "International Shipping" section just above for shipping costs and time estimates.

    Can I track my order?

    Yes! We send our Fitcover orders with domestic or international tracking numbers. You can virtually watch that box of Fitcover goodies make its way to you through the power of the internet.

    International: When the package gets to your country you should still be able to track your package through the AusPost website as well as through your local postal service website. It’s a good idea to keep an eye on this in case you need to coordinate with your local delivery service to finalise your delivery.

    *Please make sure you track your own order as Fitcover cannot track your order from our end to ensure it gets to you safely. Occasionally packages do go missing. If it has been sent and you have a tracking number, please contact your local postal office with your tracking number and they should be able to help.

    I wasn't home when they tried to deliver my parcel

    No worries!

    For all orders under $200 there is a standard ATL (Authority to leave) as long as there is a safe place. If you do not wish to have an ATL, please let us know prior to your order.

    You can also add more than one shipping address to your account (like a work address or an address of a family member or friend that you know will be home and then you’ll have a good excuse to pop in for a cuppa).

    If there is no safe place to leave the package, the courier will transport it to your local post office/courier company for you to collect. Please contact them as soon as possible with your tracking number.

    If you have done the above and if you have not been able to locate your package, please contact us at info@fitcover.com and let us know so we can help you get to the bottom of it!

    Additional Shipping Fees

    FREIGHT COSTS DO NOT INCLUDE ANY CUSTOMS CLEARANCES, TAXES OR DUTIES - Please ensure you know your country import rules and regulations regarding importing Fitcover goods for personal use. The majority of countries have no extra charges but for some countries you will be liable for taxes and/or duties etc.

    Any costs incurred after dispatch of the order from our facility are at the sole responsibility of the purchaser. If the goods are returned to us for any reason, including but not limited to unpaid taxes and/or duties by the purchaser, you will incur a $15 AUD fee from Fitcover to recoup the RTS (Return To Sender) fees PLUS a 10% re-stocking fee which is calculated on the RRP of the item/s you purchased.

    Shipping Addresses

    We are unable to deliver to Armed Forces addresses. Please provide a complete shipping address as much as possible which should include a unit/house/apartment number, street address, city, province or region, zip code and country. It is the sole responsibility of the customer to ensure the details being entered on an order, including the shipping address, are accurate and correct.

    Fitcover will not be liable for orders delivered to the incorrect address due to failure to double check the address stated on the order being placed. Please ensure you have entered the correct shipping address on the submitted order. Changes to a shipping address can be done if the order still shows “Unfulfilled” status in our records or if there’s no tracking number or information on the order yet. We will not be able to make any changes to an order that is already in “Fulfilled” status.

    Based on 4872 reviews
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    B
    Superfood HIIT Serum
    Brenda Ryan (Brisbane, AU)
    Love It!

    Just SO loving my Superfood Hiit Serum. It prepares my skin perfectly for the next layer of moisturiser that I’m intending to add before heading off to bed for the night. Next morning my skin looks so refreshed, relaxed & dewy. Such a great feeling to be able to take such good care of my skin as I grow older!

    Perfect!

    I purchased the liquid foundation and a sample of the powders to try. The liquid is perfect for me, covers redness and melasma without feeling too heavy and lasts so well through my workouts. I’m so happy it worked out because the powder foundation is not for me— not nearly enough coverage and way too much of a mica glittery finish.

    AMAZING!

    I’ve been a long time fit cover customer, the mineral powder has been my absolute holy grail for years, this foundation however is next level! I’ve been using it everyday, even on my rest days. It gives amazing coverage and doesn’t feel heavy on my skin. It lasts through the sweatiest of days. 10/10 recommend!

    S
    Fitcover Experience Kit
    Sue Taylor (Anglesea, AU)
    Coverup

    Excellent product, love it

    D
    Sweat-Ready Mineral Infused Liquid Foundation
    Denise Ghiglione (Melbourne, AU)
    Best Liquid Foundation 😍

    I have really sensitive skin + super active life, as I’m a personal trainer and live in the gym. This Liquid Foundation stay perfect all day long and keep my skin in perfect condition! Highly recommend girls! 🤍

    T
    Fitcover Gift Kit
    Tamara Allen (Brisbane, AU)
    So very helpful!!!

    Tossing up between too many shades. This kit is great!! Have now been able to decide on two shades depending on the season and my skin tan tone. Love love love the kabuki brush too.

    I was SO wrong..

    A huge fan of the powder already I didn't think it could get better...I was wrong!
    The liquid is actually magic... one step. Perfect everytime. Long lasting and even coverage.

    Amazing!

    Love the mascara! It’s the only thing I’ve tried that can withstand a sweating workout and the humid tropic weather in South East Asia! So glad you ship worldwide! One suggestion: would love to be able buy the mascara and the fiber separately as I do reach out for the mascara more and the fiber don’t get used as much!

    Will never use another foundation!!

    FANTASTIC! Can’t recommend enough. The best foundation for anyone that has an active lifestyle and/or trains regularly!!

    Liquid Foundation

    Absolutely love it! Really do not need much to apply, feels like you are not wearing anything. Normally use Toned powder, brought the Toned Foundation

    Amazing

    I love this product. A little goes a long way. It’s amazing. Will continue to purchase

    L
    Active Mineral Powder Foundation
    Leila Harvey (Hamilton, NZ)
    best make up ive ever used!

    this is the best make up i have ever used in my life. barely need any, it goes so far and the best coverage especially for a mineral foundation. stays on all day, even after a mean sweat sesh at the gym 1000000% recommend, will never go back to anything else!

    First go at Fitcover

    The liquid foundation was easy to apply, used it sparingly as recommended by Fitcover and online reviews/personal blogs. Found it covered most of my sun damage. Would be great if it came in more colours as this was the lightest colour available, and it still came off a little too orange for me.

    T
    Superfood HIIT Serum
    Tee (Melbourne, AU)
    Absolutely love it.

    I always loved this serum, it keeps my skin moisturised and clear, it is an amazing base fory makeup and honestly nothing else compares. I tried a couple of other (expensive) serums and had nothing but trouble with my skin after a couple of weeks of continuous use. I went back to the FitCover HIIT serum and my skin instantly improved... I won't be changing serums again.

    A
    Route Package Protection
    Amber Higgs (Sydney, AU)
    Amazing

    Honestly best makeup I have ever used. Been using for over 6 years it’s faultless.. and the shipping is the fastest order one day arrives the next..

    T
    Active Mineral Powder Foundation Bio Refill Pouch
    Tatjana Zuna (East Lismore, AU)
    LOVE this make up (texture, colour and last)

    I have been using Fitcover in 'toned' for over 18 monhs. I LOVE the finish, texture, colour and it legiteimately lasts through enything. Esp if used with a setting spray.. Any setting spray. PLEASE never change the formulation.
    The only reason I am not giving 5 stars is because I get Bio refil pouch and I wish it had an easier way to pour it out into a container to minimise waste and mess.

    L
    The Boss-Babe Favourites
    Lauren Jones (Sydney, AU)
    Crossfit proof

    Sweat-ready mineral infused liquid foundation is the only foundation I have tried that can last all day at work and through a gruelling crossfit workout , have recommended it to everyone in the gym!

    J
    Fitcover Gift Kit
    Jodie Ellis (Adelaide, AU)
    The best

    I have been using for cover for one year now. I love how easy it is to get the desired coverage you want.

    Sweat-Ready Mineral Infused Liquid Foundation Review

    Great product with great coverage… you only need a little bit and it goes such a long way! Very happy with this purchase- great flawless finish and stays put during a sweaty gym session… I look fresh all day!

    Girl- this stuff is LIFE CHANGING!

    I thought this was going to be too good to be true. It sounded like it’s literally everything I ever wanted in a liquid foundation- good coverage, buildable, breathable, good for your skin, hydrating. It’s literally all of those things and blends so well. If you’re on the fence about getting it- just do it, you seriously won’t regret it x

    S
    FREE Fitcover Makeup Remover Sponge
    Stephanie Gibbie (Melbourne, AU)

    FREE Fitcover Makeup Remover Sponge

    Love it !!!

    Absolutely love this foundation only need a tiny amount colour is perfect great coverage stays in place I love it ❤

    Mineral foundation super star

    Love this powder! It is easy to apply, looks fresh and stays all day. The earth friendly refill is fantastic, and shipping is super fast.

    Well Packaged & Timely Delivery

    Have literally JUST received & opened my package within the past 30 minutes!

    AMAZING!!!

    WOW, WOW, WOW!! I Absolutely Love It!! Best foundation I’ve ever used. It does exactly what it says it does. 100% recommend as you will fall in love with how it feels on your skin, such a treat. Nothing but the Best Customer Service, goes above & beyond with that touch of love.